Poor service from standard bank insurance

I'm not aware of a more inadequate insurer than Standard Bank. My gate motor is malfunctioning; I called them in January, and the technician who arrived said the battery and the PC board need replacing. Benedicta at Standard Bank informed me that my claim was denied due to the battery. She didn't say anything regarding the PC board. I changed the battery and yet the gate still isn't functioning. I called again, and they sent a different technician who stated that not only is the PC board damaged, but the gate motor's gear box is also faulty. I called Standard Bank today since it's now been 3 business days, only to learn that the claim was denied because I needed to provide a receipt for the new battery. I wasn't informed about this. Standard Bank can't even call me to inform me about this. I will be contacting the Ombudsman, as you aim to cut costs by not settling claims. The minimum you could do was to call me.