Poor Service From Standard Bank Insurance

On the 12/05/2019 we lodged a claim with Standard Bank Insurance as our electric power meter was damaged by lightning. We were promised a speedy resolution. Needless to say this has not been the case!

A full month and a half has passed (45 days to be exact) since we lodged the claim and instead of a speedy resolution we have experience the poorest of service and even the admittance from Standard Bank that they lost our paper work on one occasion (we had to resubmit parts of the claim again!). The current convenient excuse on their part is that our claim is at the "auditors" (whatever that is supposed to mean).

We have escalated this matter on several occasions and on each occasion we have received the 100% reassurance that the matter will be resolved by the next day and on every occasion this has not happened.

How can anyone deal with an insurance company that is this badly organized? I have had dealings in the past with other insurance companies and by far Standard Bank Insurance is, the at this current stage, the worst of the worst.