POOR SERVICE from Standard Bank Insurance

No assistance from Standard Bank Insurance regarding my building claim 19/008205. Firstly, Standard Bank Insurance do not answer their phones promptly. The time it takes for them to answer calls take ridiculously long! On Saturday (27/1/2019) I tried to phone numerous times to register a claim - no answer throughout the entire day. On Monday (28/1/2019) I eventually got the claim registered around 09h15. The consultant did not send me a SMS or the claim number. At 15h55 I phoned again. This time I received an SMS, claim number and the name of the service provider. I have been contacting the service provider and they cannot assist me, since they have not received the claim number and instruction from Standard Bank Insurance. Today (29/1/2019) I've been calling Standard Bank Insurance and the service provider numerous times, but the instruction has still not been send to the service provider. In the mean time, I have been without a working geyser since 26/1/2019. I have logged a complaint on Standard Bank Insurance's website and also left a message for them to call me. NO RESPONSE!