Poor service from Standard bank insurance

It with great disappointment that I am writing this email given the number of year's I have been with your standard bank insurance never mind the standard bank brand of which was my first bank since 1996 and the only bank I use to date.

On the 15/02/2018 I took my car to the penal beaters after an instruction from the insurance. After that nothing happened I followed up with telephone calls to check the status of the repairs.The feedback was that the assessor needs time to assess the car .

The repairs was only approved on the 02/03/2018 not sure whether is their processes or the incompetency of your assessor. I continued to follow up with Standard bank insurance and the only reply a month later after a dropped my car is that the penalbeater is waiting for parts.

I have done my part diligently and timeously I can not suffer for the incompetency of they r processes . My rental car is due to be returned on the 16th of March 2018 .

No tangible feedback from standard bank I need the car to get to work.

Regards Lukas Masemola **********