Poor service from standard bank home insurance do not get insurance from Standard Bank

If there was a 0 i would definitely rate them that. I've never been this irate as i am dealing with Standard bank insurance. I would never recommend anyone to take there money to this useless business of a bank. I called on Friday the plumber went to my house sent his report to the insurance of his finding and today is 4 days later no one followed up i am in contact the the service provider asking the plumber if they received feedback so they can come and complete the job i have a broken toilet and clearly this is not an emergency to this insurance. I've been paying this premium without a fail and never claimed for the past 9 years today i need help I'm treated this way. The service is horrific at this point i called waited on the line for 2 hours this morning with still no assistance Kia the consultant say they waiting on the plumbers report when the plumbers already sent it so who is lying who if the fool.

I will be canceling this insurance and take my business to telersure