Poor service from Standard bank home insurance

On Monday 06th of January 2025, at about 19:30 in the evening a speeding driver (while it was raining) lost control of his vehicle and crashed into my precast wall at 130Km/hr. This left me in a very vulnerable situation in that anyone can just walk through the opening of about >4meters wide. I tried contacting their emergency number straight after the incident, but there was zero response! I tried several times but nothing! How pathetic is that if you have and emergency number on their web site that does not work! I wrote an e-mail to them very early in the next morning, explaining the bad situation we are facing since my property is 30m away from the R54 national road with a huge amount of traffic, especially trucks going to the N3! At least they came back to me quite early. My claim was registered, and subsequently two contractors was instructed to come from Jhb to Vereeniging to assess and quote for the damage. Quotes were handed in by the contractors and We have been waiting for approval from Standard Bank. I've made numerous calls to chase them for approval, but apparently everyone that needs to approve is stuck in meetings! I'm very disappointed in their service, since I'm doing all the following up and they are totally not concerned about our safety at all! In my calls, I kept on highlighting the fact that we are very vulnerable like sitting ducks. Currently I'm still waiting for feedback! Thanks for nothing Standard Bank! I will be moving my home insurance to another company and possibly my outstanding home loan somewhere else too!