Poor Service from SBSA Home Owners Insurance

<p>We had a pipe burst inside the wall of our bathroom over a weekend. We immedialtely called our Insurance to advise them what happened and because it was a Sa****ay afternoon, nobody could come out until Monday morning.</p> <p>The consultant we spoike to told us to isolate the problem until then...How on earth do you isolate a water leak thats coming through the walls?</p> <p> </p> <p>My husband took it upon himself to open the wall and repair the burst pipe. Unfortunately, the leak was more on the other side, which was our main bedroom bathroom. So, he had to open up that wall as well to reach and repair.</p> <p> </p> <p>Monday came and still no one from the insurance came to see us. When we called to inquire what happened, we were told that the call out was cancelled. They could not tell us why and we had to wait again.</p> <p> </p> <p>We repaired everything and kept slips and took photos as we went along. We than submitted our claim in May and was told it was wrong they needed a detailed invoice of what was repaired and built...Which of course we did.</p> <p> </p> <p>Today I called for feedback and Chantal asks me to wait to see if it has been received, after a very long wait, she eventually came back and said that it will not be covered, because they only cover for the pipe and damage of the one section.</p> <p> </p> <p>Now I ask you, if the tiles were removed because the leak was inside the wll and the tile has been discontinued, how on earth were you going to repair it? By placing two different tiles in my bathroom?</p> <p> </p> <p>Come on Standard Bank, stop *****ing people. You are very fast to collect our cash and hand us over for non payment, but one claim in 5 years and this is the service and treatment we get?</p>