Poor Service from Complaints

Good day Standard Bank, months ago I lodged a complaint wrt service delivery and rejection of my claim. Standard SLA is within 7-14 working days to provide feedback/resolution. It's been months and your complaints member Louis Ngobeni, surely does not live the values of SB. He doesn't respond to emails, he blatantly ignores your questions, I've requested that my cover be reviewed as we found I was under insured, to this day this has not been attended to. Finally months later when he responds, he didn't consider any of the facts presented and when I had questions again based on his "so - called" review, radio silence. Surely this cannot be acceptable behaviour and in my 20+ years as a client, this is the first time I'm experiencing such poor service from SB which is so dissapointing. This in turn speaks volumes to what conduct SB allows as it's clear to me that there is surely no consequences internally for poor service delivery. Louis Ngobeni, represents this brand and today I I have lost faith in this brand. VERY DISSAPOINTED and as at TODAY I'm still under insured.