Poor service for Standard bank and their chosen contractors

Hi to all

On 25 October 2020 our geyser burst and caused damage to the ceilings, wall and build-in cupboard. On 25 Oct I send an email to *** and got an automated response confirming that the email was received. On 26 October I asked my private banker to please assist as I was not getting anywhere with the claim and she started phoning and sending emails. Finally on 6 November they send Nyelenyele to replace the geyser, I pay the R1250 access as requested, I ask them, to install the new geyser outside, which they refuse and instead scratch and dent the new geyser to get it back into the roof, in the process they also damage 2 of my roof tiles and do not even have all the needed parts they have to replace. Once done with the geyser I ask them when they will repair the rest of the damage and they tell me that another contractor will do the rest. Finally on 30 November Modern Homes send people to repair the rest, they also demand a R500 access upfront. Before making the payment we go through everything that needs to be done, and I make the payment, they then leave to get material for the work and return hours later without the material to repair the cupboard. They replace only 4 tiles in the bathroom and do not even closely match the rest. And then leave without repairing the cupboard as they said the plaster needs to dry first. 4 November they send one person to come paint the piece where the plaster had to dry and he informs me that they will not be repairing the cupboard as a 3rd contractor will be assigned for that. I have not heard anything from the 3rd contractor and through this whole process Standard bank has not once contacted me to see if I have been assisted.

Will not recommend Standard Bank insurance to any one, and neither would I recommend the contractors they choose to serve their clients. You never get back what you pay for insurance.