Poor service for our 3rd party toilet claim

My father had a claim with Standard Bank and the kind of service that we are receive is rather unpleasant. Since we logged this claim we are always the ones that have to be behind Standard Bank calling to get feedback. <br> The problem that I have at this stage is that there is a 3rd party involved in this. When my dad had the accident he drove into someone's outside toilet. From the 12th February to date these people haven't been able to use their toilet. Rather they are forced to go to the veld to relieve themselves. This is unfair on these poor people and we tried to explain to them that our insurance is still busy with the claim. But it seems to me that whenever I want feedback from Standard Bank I am the one who has to pick up the phone and call them everyday.<br> Things are so bad that the 3rd party's family is starting to threaten &amp; harass us everyday because we have the luxury of using our toilet while they have to relieve themselves in the veld. Its inhumane of Standard Bank not to consider human hygiene before anything<br> What is worse is that i am told that there is only 1 lady working on liabilities and none of the staff members is allowed to talk to her. <br> I am really disappointed