Poor service delivery Standard bank Insurance

I have used all my available airtime to try to contact this group about feedback on a approved claim. They only answer the phone every 30m minutes if you are lucky and then put you on hold again for ever. clearly the most *********** group I ever worked with. while on hold the pre recorded voice will tell you that they experiencing high call volumes and that you can track your claim on their website. Good luck with that certainly one of the most un user friendly sites I ever been on. even in the bank the personal struggle to get any contact with the department and have been in the bank now over an hour to try to get a answer. the option on the voice recording also give you a option when you are nr one in the line to be called back waiting from 09;00 till 15;00 that lines must really be busy