Poor service delivery Standard Bank

I have been trying to get hold of standard bank's insurance department for numerous times. Each time I give them a call on number ********** . I manage to hold on for about 10 minutes at a time before getting realy irritated because they don't take my call. The reason is always due to the lines being busy. I have tried phoning differant times early in the mornings late afternoons and during the day still with no answer. After taking an email address from the website and sending a mail and asking them to give me a call still nothing happening. Then I left my number on the popup on the website someone gave me a call with regards to sales stuff :(. I asked this guy to get someone to call me because I need to register my claim. Eventualy someone phoned me and I manage to get the claim regestired. Its now nearly 2 weeks ago that the assessor has come out to my house. Then I decided to try my struggle again to phone these people and now this is realy getting to me!!