Poor service delivery from Standard bank Insurance

<p>Due to hail storm on 21 October 2016, i immediatelly logged a claim with Standard bank the next morning, my claim nr was confirmed on the 22nd. The following week Standard bank sent out a contractor to look at the ****age. The contractor agreed to the damages and confirmed that Standard bank will sent out an assessor to confirm the claim, on the 31st the assessor only contacted me and went through the quote. Standard bank confirmed that only the damaged areas will be covered and the paint work only to the walls that were damaged, which i agree with. I then requested Standard bank to pay out the damages cash as i will then repaint the entire house as the colours won't match and i also need to re-do the floors not covered as the floors will also not match. Up to date, no news from Standard bank, a lady contacted me friday 11th of November to confirm the amount to be paid out and i disagrees, the claim amount was once again not correct as they did not agree to fix the main bedroof of which i have photos that the storm also damaged these floors, they still also wanted to sent out a contractor to fix the ceilings and paint work on which i've raised numerous times that i will do it directly in order to complete the entire house, i spoke to Yolande the supervisor 2 times of which she keeps on promising to contact me back, i just contacted again and she is apparantly busy with the claim and will also contact me back, the service delivery is pathetic!</p>