Poor Service Delivery for Standard Bank Car Insurance

I’ve heard many people talk about Standard Bank service delivery and wow I really understand and aware that their service delivery is appalling. My father had a car accident on the 20/02/2022, Standard Bank was called to report the accident for a claim, the car was collected on the 03/03/2022 but a ***** towing company send by a Panel beater which Standard Bank authorized. Seems like Standard Bank has a history of authorizing shoddy Panel beater because this is not the first my family is experiencing poor workmanship of these Panel beaters Standard Bank authorizes. The back bumper and the gearbox were approved to be repaired, on the 14/04/2022 the panel beater called to say the car was fixed and ready to be collected. After collecting the car, a few days later there was an oil leakage and the gears were again not working. We called back the panel beater to complain – they took their sweet time to respond – eventually we thought to involve standard bank to assist and to date the issue is not solved. All parties who are involved (Standard Bank, Straighthrough (assessors) and the panel beater (S&E panel beater) are quiet and the car is still at the panel beater’s premises to date, which is really an inconvenience for my father as he doesn’t have any means of transportation. Emails go back and forth and no positive feedback is given