Poor service delivery

The telephonic conversations on 3 December 2019 at 08:00 (Duration 6min, 45 sec) and on 27 December 2019 at 08:22 (Duration 4min, 30sec) to telephone number ***as referred by Nthuseni Herbert Mathelemusa via email on 2 December 2019 at 09:03 has reference.

Following the email recieved by yourself with the pricing guide increase I consulted by financial advisor who is also with Standard Bank and was advised due to the increase in the premium for the two policies and the amount of life cover I already have it does not make sense to pay close to R600 for VAF when I could rather invest that money into a savings account or add it to my RA.

I called to cancel the policies as mentioned in the first paragraph and the lady on 27 December 2019 informed me that there is a 30 day notice period and saw that a request had beensubmitted but nothing done on that date.

Today is well over the 30 days notice period and yet I note on my statement that the same installment amount had been debited.

Could you kindly investigate this matter, provide feedback on how two different call centre agents are unable to perform their duties and finally have the money refunded before month end.

I have come to realise that the bank is quick to sell products and slow to make any changes to the sold products.