Poor service delivery

We had a break in on the 24/02/2016 and submitted a claim with Standard bank. I had endless issue from the time I submitted the claim the claims handler(Razaana Fernandis) never kept us update on the progress of our claim, we have to constantly call in to get feedback &amp; end up speaking to 10 different people but never the actual person that is dealing with our claim who seems to be forever busy ,countless messages are taken by other consultants for Razaana &amp; we advise that they will get her to call us back to this date she never called us back to give us feedback, we even left a message for her direct manager Flora Lubambo today(02/03/2016) to call us &amp; she too failed to call.<br> <br> My husband tried calling back this afternoon and was on hold for over 12mins with no answer. This is really unprofessional service and definitely not keeping in line with the law of \Treating Customers Fairly\"<br> <br> I am very disappointed in the manner in which we are being treated regarding our claim and had endless issues every time we had a claim with Standard bank.<br> <br> the out claim. This is definitely poor service. "