Poor Service

I am extremely disappointed and unhappy about the service received; I have been banking with Standard Bank for more than 10 years. I have submitted claim on the 17.07.2024 with all supporting documents required. Today on the 23.07.24 after 84 hours when I called about the when will the payment be made. I was informed by consulted that they haven't done anything, and she will escalate the claim to accessor.

If I did not a make a call to enquire the policy was going to be left out. The funeral was Saturday I had to borrow money.