Poor service continues

In my experience, being responsive and prioritising customer service is supposed to be high up on the agenda of businesses. This is surely not the case with standard bank insurance. I registered a claim on 21 February 2025 , after two contractors, the assessor themselves coming out to look at the damage, we are almost sitting a month later with no resolution. What is even more disappointing is that following the first complaint, Ayanda the person handling the claim has still not changed his approach in dealing with the matter. He still remains unresponsive, doesnt respond to any of my emails and the only time I do get feedback is when I call the call centre myself, continuously speaking to different agents. I am truly disappointed. I am shocked to witness this standard of service delivery and low value of customers. If I could rate negative I truly would.