**** poor service

What a useless service! Standard subscription on inception of my home loan. I've never been able to successfully register a claim online, when following up on claim status online, the claim was never captured, multiple instances.

Extremely long wait times when calling the call center, if you even get through, you are never transferred to the correct department, voice prompts not helpful at all. Tried calling 5 times today, over 2 hours of waiting and being disconnected.

Tried to escalate my complaint & the email address provided on the website cannot be reached.

I've even caught the contactors allocated to a plumbing claim at my property digging their ******* into the excavation they dug to access a pipe.

All morning I've tried to contact Standard bank to cancel my policy and nobody has been able to assist, can't even email them for assistance.