Poor Service by Standard Bank Insurance

I put in an insurance claim relating to a geyser that burst at my home on 13 December 2021. The claim has still not been finalised. The contractors appointed by Standard Bank caused unrelated damages to my home on 3 occasions. The carpenters broke a toilet seat two times at different times. The last damage happened two weeks ago and it has still not been replaced.

The water damage to the walls has not still not been repaired properly and the contractor keeps on postponing by a week and not completing the work.

Standard Bank Insurance does not respond to e-mail queries and complaints. I e-mailed *** registering a complaint on 15 February 2021 and a follow up e-mail on 18 February 2021. No response up to date to these e-mails.

They simply do not care about customer service!!!, It is also impossible to get through on their telephone number. No one answers it.