POOR SERVICE BY STANDARD BANK INSURANCE

This is now the second time in approximately 7 years where i needed to put in a claim through standard bank insurance. I have only had bad experience so far and unfortunately this today has been the last straw.

EVENT DETAILS: Today my geyser burst. My wife called standard bank between 11 and 12 in the morning to report the issue. I can distinctly remember her telling the consultant that the geyser "broke and is leaking large amounts of water". The insurance dispatched plumbers from Capetown to assess and repair the geyser which is 150kms away from where i stay in Vredenburg. This has been a general practice where standard bank uses contractors from Capetown to service outlying areas or areas that are very far from Capetown. This seldom causes standard bank customers to sit without electricity or water for days as insurance company's take the far drive to first come and take photos and assess and then go back to Capetown only to return the next they as they were unprepared to perform the job when they arrived on site. This also allows them to bill standard bank for two Trips to the worksite which ultimately trickles down and is felt by the customer in his pocket.

Well this is exactly what happened to me again. The plumbers took 3 hours to arrive at my place. unprepared to perform any work and only took photos and left back for Capetown. While this is all happening me and my family is sitting without running water for another day.

Although I understand that not having water is a reality that many other people face, it is not a reality that i was ever prepared for as i make sure that i my fare share of insurance and municipal fees. This is the reality that awaits you as a customer or potential customer and its something that i will no longer be able to accept.