poor service

Good evening, my name is T.K Mothoa and my claim number is; Standard Insurance Ltd: Dear Customer. Easily track your claim 19/095106 on the Standard Bank App or at standardbank.co.za/insurance

I have been phoning and phoning since the 27 of November 2019. I am really not kept updated on the progress of my claim. And even when I call you ( the manager Vumile Njamela) you never give me time of day. I have explained to the call center agents time and I again about my situation!. I am really not receiving any professional services from Standard Bank nor access of information and I am being kept in the dark since the 27th of November 2019.

The service that I have received is really not value for money, it’s been very poor since!.

I have been saying the same thing for weeks now and nothing has changed.

I really don’t know what to do nor do you understand the seriousness of this situation?Its so difficult living in a danger/hazard zone of which it’s your own home and no one seems to care.

1.Service Standards I have received nothing

2. Access again nothing; There is much more involved when referring to access. It means making it easy for customers to benefit from the services we provide. Easy access can be made possible by: communication, it was so expensive calling and being put on hold for an hour plus

3. Courtesy We must be polite and friendly to our customers. Customers should be treated with respect and consideration and assist, any form of correspondence.

4. Information Citizens should be given full accurate information about the public services they are entitled to receive. Information is about reaching all our customers to make sure they are well informed about the services our department provides.

5. Value for Money Wastage of time and money with standard bank for four years