Poor service

Item: Standard Bank Insurance
Rating: 1
Author: John H

My Solar geyser gave me problems approximately 3 months ago, Standard bank replaced the missing parts and it worked fine. However on Monday morning I switched it on and no hot water. The same morning I requested a call back via the banking app, no call received. This morning the 5th of August my family had to shower in cold water in winter. I phoned them, and waited about 30 min for a call back. When the call back came I waited another 10 min on hold while the lady verified whatever they have to verify as if I'm a ********. Anyway after speaking to this lady less than minutes, while I was speaking to her she simply stopped replying to me. So now I have to waste more time and money waiting for my issue to be resolved.

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Replies (2)

John H's updateReviewer Update

05 Aug 2025, 17:03

I don't have a claim number as I waited for your colleague to reply, but no one was on the other side, although the time was ticking by, which means that someone was on the other side and did not respond to me. You have replaced the broken parts on the Geyser on April the 23'rd 2025. I only switch on the Geyser when it is overcast for a few days. So therefore I have not used the Geyser often. So in less than 3 months the Geyser is broken again.

John H's update05 Aug 2025, 17:03

Reviewer Update

John H's updateReviewer Update

05 Aug 2025, 18:22

So standard bank insurance rep**** to my complaint, but it was done privately, I then gave my reply, however the response between us will be private. I don't know if response will be posted publicly, but this is how they work. Up untill now no one from standard Bank has phoned me to sort out the issue. So it looks like I will be having no hot water again after the Geyser was supposed to fixed by on the 23rd April 2025. So it could about 3 months, after having paid the access of R1500 for the parts to give in. And gues what I am expecting them to tell that I will have to pay that same amount again for a job poorly done. I can say this because this has happened to be before in my previous home. I have a a loyal customer of this bank for years, and this is how they treat me. Disgusted. Please anyone respond on this post if you can see it, but I will go on social media if that is the case

John H's update05 Aug 2025, 18:22

Reviewer Update