Poor service and very much unproffessional

My experience is that I'm poorly assessed when I'm in a predicament and with all the money that they've been debiting in my account since 2010. The second time I claimed and was told about poor maintaining the house. I' want to cancel the insurance asap cause my money is going down the drain without any assistance. People must be very careful when they choose their home insurance cause Standard bank Insurance is not one of the best.