AP
Ashnee P
1 reviews | Active since Aug 2013
12 Dec 2023, 12:22
poor service and service providers
Standard Bank Building Insurance, apart form the slow service from them the service providers or contractors they use are just as slow and also ***********.
Logged a claim on the 13 November.
not all aspects of the claim have been resolved yet.
First there was a dispute was to what was covered, this was resolved through their internal assessor.
Now they appointed a contractor UP projects, they confirmed they will come and do the work today 12 December 2023, we make arrangements and take time off to supervise the work etc. and they then deny making the arrangements.
A month later and my roof still leaks and my walls are still damaged.
Please get more professionals service providers to service your clients!!!
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Replies (2)AP
Ashnee P's updateReviewer Update
10 Jan 2024, 17:48And this drama continues into the New year.
UTP Projects submits a quotation to repair the wall on my home for R6500 [approximately]
The quotation has no details, just states repair and paint of boundary wall,
Standard Bank says they will pay 50% of the quotation submitted.
When we say UTP come and complete the job, both UTP & Standard Bank now say that it cannot be done and we must take the cash pay our of R3200 [approximately]
The assessor, Zanele, does not respond to messages or returns phone calls.
UTP quality of work is pathetic, the owner contacted me last year and pleaded with me not to escalate to Standard Bank....make me question the type of service providers that are being used by Standard Bank.
Need to start shopping around for alternate building insurance for sure.
UTP Projects submits a quotation to repair the wall on my home for R6500 [approximately]
The quotation has no details, just states repair and paint of boundary wall,
Standard Bank says they will pay 50% of the quotation submitted.
When we say UTP come and complete the job, both UTP & Standard Bank now say that it cannot be done and we must take the cash pay our of R3200 [approximately]
The assessor, Zanele, does not respond to messages or returns phone calls.
UTP quality of work is pathetic, the owner contacted me last year and pleaded with me not to escalate to Standard Bank....make me question the type of service providers that are being used by Standard Bank.
Need to start shopping around for alternate building insurance for sure.
AP
Ashnee P's update10 Jan 2024, 17:48
Reviewer Update
And this drama continues into the New year.
UTP Projects submits a quotation to repair the wall on my home for R6500 [approximately]
The quotation has no details, just states repair and paint of boundary wall,
Standard Bank says they will pay 50% of the quotation submitted.
When we say UTP come and complete the job, both UTP & Standard Bank now say that it cannot be done and we must take the cash pay our of R3200 [approximately]
The assessor, Zanele, does not respond to messages or returns phone calls.
UTP quality of work is pathetic, the owner contacted me last year and pleaded with me not to escalate to Standard Bank....make me question the type of service providers that are being used by Standard Bank.
Need to start shopping around for alternate building insurance for sure.
UTP Projects submits a quotation to repair the wall on my home for R6500 [approximately]
The quotation has no details, just states repair and paint of boundary wall,
Standard Bank says they will pay 50% of the quotation submitted.
When we say UTP come and complete the job, both UTP & Standard Bank now say that it cannot be done and we must take the cash pay our of R3200 [approximately]
The assessor, Zanele, does not respond to messages or returns phone calls.
UTP quality of work is pathetic, the owner contacted me last year and pleaded with me not to escalate to Standard Bank....make me question the type of service providers that are being used by Standard Bank.
Need to start shopping around for alternate building insurance for sure.
AP
Ashnee P's updateReviewer Update
11 Jan 2024, 16:07Still no contact from anyone.
AP
Ashnee P's update11 Jan 2024, 16:07
Reviewer Update
Still no contact from anyone.