Poor service

Unacceptable service from this insurer. Poor feedback, lack of response. the teams dont read queries or even try to help you.

I had an open claim with them which got resolved. i re-opened the claim because the issue persisted. The claim then gets resolved again with the previous claims details. i then escalate to the complaints department who just ignores and doesnt come back to me. Specialist then acknowledges that a call has been assigned but no further feedback.

I am appalled by this poor feedback and lack of customer drive/commitment. My issue is still not resolved and i am still waiting for feedback.