Poor service

I have dealt with *** who has asked me to submit 3 forms regarding a claim. to date I have not heard anything and the last email correspondence I received was an email response asking me to call a number which is outdated. i have called numerous times and have been cut off thus spending over 2000.00 on cell calls to the bank. I then went into Blue route branch and spoke to the consultant who promised to call me back. No one has called me back!