Poor service

They don’t deserve a rate at all. I submitted a claim for my lost car keys and the consultant advised me of the limit of R5000. The following days I have then a quote from kia dealer of R5389.40. Standardbank paid me or R4129.40

I send a mail to the team leader by the name of Kyle September to understand why was I short paid on the 3rd of November. Till today I have not heard anything from standardbank, when I call no one can assist me after holding a line for 45 minutes.

How am I suppose to get help