Poor Service

I registered a claim on 7 May 2026 for a leaking pipe. Since then, three contractors have visited my home, but the issue remains unresolved. Tiles in my newly renovated bathroom were broken to access the pipe which is understandable, and the shower was only removed after I lodged a complaint. The contractor refused to remove the towel rack attached to the broken tile. It has now been 14 days, and my bathroom is unusable. Contractors are not coordinating with each other, and I have received no communication from my assigned claims consultant, Joyce Bucibo. I request urgent clarification on next steps, assignment of a single point of contact to manage the repairs, and a clear timeline for completion