Poor Service

I am giving Zero star for Standard bank limited insurance Home assistance, I have been trying to get hold of them for 2 days with a geyser problem and when I managed to get through.. I was put on hold for a very long time in the name of verifying the policy ,without being offered to be called back,and I registered a claim and requested to be assisted by a certain company that I prefer and then a wrong supplier was appointed..I tries getting hold of them to rectify the problem multiply times ..holding for more than 10-15 minutes each time..even now..I have not been assisted as yet..what a horrible.. Horrible..Horrible ..horrible service. Claim No:21/015455...I have never been so disappointment. Standard bank home insurance..