JLMK
Jack Lepogo Machuene Khoza
1 reviews | Active since Dec 2020
08 Dec 2020, 07:28
Poor Service
Registered a claim with Standard Bank on the 2nd October 20. After multiple emails and phone calls still I wait for an answer. I’ve sent emails via the app and nothing. Just sent a message to the groups Twitter inbox. Disappointed with the service in fact I’ve asked them in my last communication to cancel my policies and still I wait. I registered a claim of the same nature with FNB and I’ve been paid 3 times since registering. So what’s taking standard bank so long. Covid-19 has affected all Companies, but standard bank is the worst.
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Replies (1)JLMK
Jack Lepogo Machuene Khoza's updateReviewer Update
08 Dec 2020, 14:02All I want to know is why must I wait for 2.5months to get feedback from standard bank. Don’t they log claims as they come in?
Why ask clients to use emails to send through claims and not acknowledge nor respond.
I called the number after holding on for more 30 min at a time to be told it’ll be escalated and it’s the 8th Dec a month later and I still wait. It’s unacceptable no matter the challenges, acknowledge customers because my debits still go off every month.
Why ask clients to use emails to send through claims and not acknowledge nor respond.
I called the number after holding on for more 30 min at a time to be told it’ll be escalated and it’s the 8th Dec a month later and I still wait. It’s unacceptable no matter the challenges, acknowledge customers because my debits still go off every month.
JLMK
Jack Lepogo Machuene Khoza's update08 Dec 2020, 14:02
Reviewer Update
All I want to know is why must I wait for 2.5months to get feedback from standard bank. Don’t they log claims as they come in?
Why ask clients to use emails to send through claims and not acknowledge nor respond.
I called the number after holding on for more 30 min at a time to be told it’ll be escalated and it’s the 8th Dec a month later and I still wait. It’s unacceptable no matter the challenges, acknowledge customers because my debits still go off every month.
Why ask clients to use emails to send through claims and not acknowledge nor respond.
I called the number after holding on for more 30 min at a time to be told it’ll be escalated and it’s the 8th Dec a month later and I still wait. It’s unacceptable no matter the challenges, acknowledge customers because my debits still go off every month.