Poor service

I sent two emails in July 26 at 14:05 the first one was to change my bank details and the second email was a claim, I used the *** snd services@*** email addresses. I received a response only on one issue which was updating bank information from Cyeil Shezi . I made him aware of the claim email as well he forwarded the email to the same email address I had used, still today i have not received even a claim refeference number from the standard bank insurance.

Worse service