Poor service

<p>On Monday 5th June, I called and put in my claim and i was told that a plumber would be sent to my property. The plumber was sent out and said the cost would be higher than what the insurance would pay and I agreed I would pay the difference. The insurance never let me know anything, on Tuesday the 6th, I called Standard Bank Insurance Claims department and i spoke to Rachel she assured me she would call me back and email me the quote from the plumbers so that I would know how much to add to the plumbers fee but to this day 11th June i still havent heard anything from the insurance and i try to call every day but i get no answer so i do not know what to do anymore as i am just being ignored. The plumbing problem needs to be fixed and i pay my insurance premium every month but i am not getting any service from them.</p>