Poor service

This is the response I got from Standard bank

The claim is deemed as a pre-existing as the nature of the failure would not be one that occurs instantaneously.

•On the 23/03/2021, the dealer called to register a claim and was advised of the maximum benefit, and was requested to communicate with the customer before a claim could be registered

I will be happy if Standard bank could send proof of the communication between them and the dealer where they had mentioned that he/dealer should call me before the claim could be registered because now I am the one who should pay the dealer for striping my car.

•A claim was registered on the 29/03/2021 , and on the 31/03/2021 an assessor was booked to ascertain failure from Standard bank

I have a question for Standard bank, how was the Assessor going to find out about the problem if my car was not stripped?