Poor service

Very poor service. I phoned several times on Monday the 7th of September. i left messages to return my call, no one phoned back. i finally got through yesterday the 8th of September i was put on hold for 15minuntes by Dineo then the call was cut. I phoned back and spoke to Palesa Honkhe said she will get back to me and give me feedback by end of business yesterday regarding my claim. She ****, she never returned my call. I phoned again today and spoke to Kagiso and she said that it looks like my claim was rejected. but the builder said that it was approved. Standard bank need to get their act together and treat their customers with more respect.