Poor service

<p>My geyser for my house burst two weeks ago. The service from Standard Bank home insurance has been incredibly slow! My house is in the market and needs to be fixed for interested buyers to view. Firstly I had to pay an excess for the geyser and then I had to lodge a separate claim for the damage! I also had to pay a separate excess. It has taken the building contractors over a week to quote on the damage. And there is still no work started to fix anything two weeks later! I've already requested that Standard Bank issue a new builder (as MS Wilson builders are pathetic!!) a week ago due to slow progress! But nothing has been done and I'm required to phone constantly and hold on for hours before getting any feedback. No one knows what's going on and I'm constantly referred to another team. This is rediculous! I'm about to loose out on a sale due to this terrible service!!!</p>