Poor service

I am so disappointed with the service i received at standard bank. Poor customer service. Last time i was fighting them to approve additional damages now my car was at final inspection department and failed wheel alignment the panelbeater logged additional for suspension parts they declined the additional without even explaining to me the reasons. I had to take my car at panelbeater not fully repaired. I am tired of this insurance bcos instead of relieving my stress they added my stress. I regret the day i took insurance with this bank. I sent the head of repair engagement the email telling him of the additional that need their attention he rep**** to say they will investigate the matter and will provide the sufficient feedback till todate nothing. I was surprised to get the call on Friday from panelbeater saying i should come and collect my car the insurance declined the additional.