EH
Edward H
1 reviews | Active since Feb 2020
20 May 2020, 15:15
Poor Service
This home owners insurance is useless along with the people that run it.....have had numerous dealings even one where a storm damaged the roof of my outside flat .... took them six months to get back and tell me it was fair wear and tear ..... now had a geyser leak and after attempts to contact them have fixed it myself but my ceiling also got damaged in the process.... and on top of all this, this poor service is being paid for.... they dont drag their feet when taking your money
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Edward H's updateReviewer Update
28 May 2020, 19:11I do not understand why they even bother to send you a private reply. I get a reply that it takes 8 days to get to my claim from a Mr Khan. He sites this timeline as a result of Covid 19. Where can a water leak be left for 8 days? What idiotic world do these people live in and to crown this all, never in all of this Covid 19 thing, even as Level 5 was emergency repairs not allowed. I wrote my response to Mr Khan in the above format as well as adding that they should just do their job. I am paying for this poor service. Still have not had an email in answer to mine. Really a very poor service.
EH
Edward H's update28 May 2020, 19:11
Reviewer Update
I do not understand why they even bother to send you a private reply. I get a reply that it takes 8 days to get to my claim from a Mr Khan. He sites this timeline as a result of Covid 19. Where can a water leak be left for 8 days? What idiotic world do these people live in and to crown this all, never in all of this Covid 19 thing, even as Level 5 was emergency repairs not allowed. I wrote my response to Mr Khan in the above format as well as adding that they should just do their job. I am paying for this poor service. Still have not had an email in answer to mine. Really a very poor service.