Poor service

Payment was requested on 31 August 2021. It was confirmed that it will take only three days to reflect. Till to date I havent received anything but they were very quick to collect premiums and to terminate car hire. Wen I try to make follow up with them I was told that it will reflect on my account very sooner. Sooner is when?I'm very dissatisfied with your service. I won't recommend anyone to take cover with your institution.