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Damian M

1 reviews | Active since Jul 2019

30 Mar 2022, 17:38

Poor service

Good day

I trust you are well. Our wall collapsed during the heavy storm in and around the 23rd December 2021 reported to *** Incident occurred on the 23.12.2021

Rejection letter on the claim received on the 29.12.2022

Report on the incident received on the (I requested this ) 05.01.2022

Complaint laid to the department from our lawyer on the 11.02.2022

Acknowledgment of the complaint received on 13.02.2022

Standard bank internal building contractor visited the property on the 19.02.2022

Standard Bank appointed Loss adjuster and visited in the site on 24.02.2022

Standard Insurance Limited: Dear Customer, …. is appointed to assess the Loss adjustor on your 21/106337. Contact *** for further information. Matshipi, FSP33348

Apology service delivery letter received on the 27.02.2022 - stating they are closing the claim , however will continue to engage on the matter regarding the claim.

construction company 1 visited to quote on the 28.02.2022

Construction company 2 visited to quote 0n the 28.02.2022

Construction company visited to quote on the 01.03.2022

22 working days since the last correspondence from standard bank

Today is the 30.03.2022 we are still without a wall , for almost 3 months . during the past rain , the rubble is washing down our driveway and causing a mess. we have to stay home to protect our property which is causing a lack of funds as there is no income when we have to stay home. This is in the fear of protecting my wife and 5 year old twins No temp fence or security , as we have ito keep our dog tied day and night as we fear him being taken or lost. This also causes a lack of sleep which adds to our stress and becoming a health issue. We have two cars on the property fully exposed and most certainly including this adds to our stress as it could possibly be a major financial loss and a set back on our family daily duties and livelihood . I sent the below mail on the23.03.2022 Having regard to the above, please advise as to whether you anticipate any further delays in finalizing my claim. In the event that I do not receive a response from you by close of business on Friday, 25th March 2022, I will have no alternative but to instruct my attorneys to proceed further in this regard.

After send the above , I have still not received any communication from this bank we trust with our live and the ones of our future.

It’s bank of choice since inception 20 years ago, the bank that holds my bond and has my will in keeping . How do we continue to trust Standard Bank.

Regards, Damian Murugan

0
Replies (3)
DM
Damian M's update28 Apr 2022, 00:05
Reviewer Update
Good evening

I trust that you are all well and safe.
The below email to proceed with the repairs has been noted. Thank you.
The service provider Bathopele Construction appointed by Standard Bank has been out on 13.04.2022 and advised that they will be in close contact next week to discuss the steps going forward in carrying out the completion of the claim (: MR D AND MRS I MURUGAN HLB***1/***0271).
Today the 20.04.2022 both Bathopele Construction and the engineer met on site to discuss their plans.
Further to the below claim (: MR D AND MRS I MURUGAN HLB***1/***0271) , kindly advise on the below or should this be logged as a new claim for point 1.

1. I have attached pictures taken over the three days in reference to the negative slop in my yard which has surfaced due to the wall which had collapsed on the 23.12.2021. The past weekend labelled a state of disaster in KwaZulu Natal has added to the damage in our yard. The rubble and water have placed additional pressure within this area(attached pictures). Due to the continuous flow throughout the driveway and parking, this area is sinking. This places the safety of our vehicle’s , home and loved ones at risk. The attached pictures will show the water mark from the standing rubble, leading to the area of concern.
Note , that rainfall over the past few days carried the rubble along to the driveway area and also blocked all the drainage, which resulted in the water to stand and cause damage.
Kindly contact Anand @ Bathopele Construction who witnessed this on his recent visit on the 13.04.2022.
I strongly believe this would have not occurred if the below claim had been resolved within the past 3 months /105 days waiting period.

2.Since inception and during the cause of the waiting period , I also had to personally fit the emergency bills for the following ;
-removal of the 5m steel gate and clean up (24.12.2021 )
- disengage electrical , gate motor (invoice can be made available)
- 15 weeks of maintenance in an area not planned or not budgeted for - to keep the rubble in a confined area not to cause more damage (R300 /week x 15 weeks = R4500)
- loss of work hours


3. Whilst Standard Bank has authorised the claim and repairs to continue , there has been no word on the safety and security that you offer during the repairs to be carried.I require you to take into account the safety of my family as our first line of protection is in your care since the below has been brought to your attention and in the process of the repairs to which we have no finalization date.
Approximately 26m of the front entrance and only entrance/exit home and vehicles are left exposed . We have two vehicles on this property which are exposed to malicious damage and will result in additional cost to the below approved claim in any unforeseen incident.
We also have a 7 year old large breed pet dog which we have had to chain and keep in a confined space every night for the past 3 months which is totally against the NSPCA.


The above has been sent to standard bank on the 20.04.2022 with still no remorse shown to this situation or any form of response. Also not a single brick or a rubble removed or temporary fence has been administered by Standard Bank service providers/repairs .
Absolutely no regard for peoples safety
DM
Damian M's update28 Apr 2022, 21:34
Reviewer Update
Good evening

I noticed that your senior made no effort to contact me today.
Once again the service rated above is true that Standard bank has no remorse towards their clients .
When will I receive a call ?
DM
Damian M's update28 Apr 2022, 21:35
Reviewer Update
No telephone call received today in the past 16 hours ?
Poor service