Poor Service

I put in a claim for my windscreen that was damaged last month. Up until today no one from Standard bank insurance has called me to let me on the status of my claim. When I made a follow up I am told Ntombi is working on my claim and she will give me a call back. I was also told that they couldn't find my inspection certificate which I clearly sent to them. Can you imagine if my car had been in a serious accident, I would be sitting for almost a month without a car.