Poor Service

On the 6th of February 2018 I had a burst water pipe from the kitchen sink and reported the incident with standardbank insurance and a claim was registered for damaged cupboards and floor. Assesments were done; after these received I received a call from a company to fix the floor but nothing for the cupboards. I have made several calls and written numerous emails to Harry Bashele who is supposed to be the claims handler for this claim, nothing happened and no response. I eventually got hold of Harry and he told me that the report from the cupboards suggest that the cupboard damage was an old damage. I then explained to him that the dmage was definately from the water because only after the water the rails on drawer were stuck; whilst the other cupboards that were not affected were moving fine. since the water damage two doors from the cupboards that have been affected have fallen off. Harry had promised to review the issue on the cupboard. After numerous calls and leaving messages for Harry Bashele (claims handler) and Zanele Hlatjwako his supervisor I have not received any call back; or my claim resolved. The company appointed to fix the floor cannot fix the floor before the cupboards. I am very frustrated.