Poor Service

Item: Standard Bank Insurance
Rating: 1
Author: Sayeed K

Storm damage in OCTOBER 2016 to gate motor and alarm. Quotes submitted and authorized. Job done. No communication, response or email s unanswered. Consultants never ever call back. Assessor appointed 2 months later. Upon query claim escalated to management. No response. Impossible to get thro telephonically. Eventually they want to pay a minimal fraction of the claim which is totally unacceptable. We should have been informed of the amount that they are willing to pay on submission of quotes. Poor service!!!

Helpful (0)

Replies (3)

Sayeed K's updateReviewer Update

06 Feb 2018, 12:28

Received call for which I thank you. Looking forward to a speedy resolution

Sayeed K's update06 Feb 2018, 12:28

Reviewer Update

Received call for which I thank you. Looking forward to a speedy resolution

Sayeed K's updateReviewer Update

08 Feb 2018, 07:25

Good Morning . On Tuesday 6 February received a call from Standard Bank complaints department. Was promised that a consultant from Standard Bank will call me by the end of the day to resolve the issue. NO CALL RECEIVED AS TO DATE.

Sayeed K's update08 Feb 2018, 07:25

Reviewer Update

Standard Bank Insurance's replyOfficial

27 Mar 2018, 08:38

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance's reply27 Mar 2018, 08:38

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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