Poor service

Hail damage from 9 October 2017 has not yet been repaired. No communication from the bank since claim was lodged. The contractor, Skylight Zone either does not respond to your calls and messages or makes empty promises. Everytime it rains we need to put buckets down to prevent any further damages. It is now 2 months since the claim was lodged with the bank, yet they expect you to pay this outrages amount of money every month for this kind of service but they are very quick to call when you fall behind on a payment. Standard Bank you better up your service or I will change to a service provider that care about their customers. Please move forward and get your contractor to repair my skyligjt before they close on 15 December 2017.