Poor Service

I have been paying for structural insurance for the past 4 years. We submitted a claim at the beginning of October and were paid a visit by an assessor on the 18/10/2017 and that was basically where all communication stopped! I have had ZERO feedback, I have attempted several times to contact your PATHETIC & USELESS contact centre and have had to hold for more that 30 minutes each time without any assistance!

I find your service APPALLING and regret choosing Standard Bank as my preferred financial services provider!

My husband and I are discussing moving all our business over to a different bank as clearly Standard Bank is only happy to take money but never available to actually assist their customers!

Should I not receive valid feedback within 48 hours I will have to consider going the legal route!