Poor Response time to Claims - as per usual.

I have a house with two geysers and a few months back the small geyser failed. I reverted to doing the repairs myself as Standard Banks service is very slow. Now we have had the main house geyser fail and I have followed the procedure as set out by the previous consultant who assisted me. Everything loaded on the app immediately. We havent had hot water in the main house for 2 nights with tonight being the 3rd. As of now we have crossed the 48hr mark and still there has been been zero communication from them. Its poor service at its best. Tomorrow being Friday we face the weekend without water if I dont act myself. However should one try and act by yourself they threaten you with a declined claim. I would not recommend them to anyone, worst claim response times I have ever experienced!!!