Poor prcessessin of insurance claims by Standard Bank Homeoners Insurance

Hello Peter

Geyser not heating up the water

On 02 /03/2019 at 07h28 I called standard bank insurance for a claim *** about a geyser which is not heating up water and was fixed on the 23rd Feb 2019.

I spoke to the lady called Nqobile who promised to get hold of the plumbers and that the plumbers will revert to me for arrangements. I was told that the Insurance claim has a turn around time of up to 4 hours. That never happened, safe to say no plumbers or even std bank called me about the matter.

2. I tried to follow up on the matter on Sunday 3rd but to no luck.

3. Yesterday 4/03/2019 at 19h37 I made another called and it was received by a gentleman called Muziwakhe/Mzwakhe whom I shared my bad experiences with, he then assured me that he will escalate the matter to the manage since it is still pending.

4. Today 5/03/2019, have never received a call with regards to what the gentleman assured me of.

5. Again today I called and Nomonde received my call but she mentioned I have called a different department. Strange. The number I used is still the same trhrough out. She then transferred my call to another department which really brought more disappointments than I was anticipating. I was asked which department am I looking for.

6. The receipent whom I was transferred to was a lady called was Clementine when I gave the ref number and suggested to call the plumbers. I stayed on the line for approximately 9minutes without intercepting my line until run out of airtime. Was anticipating that she will call back but I had no luck on that one.

It is a very bad experience that I have encountered with the insurance sor far. My tenant is sitting in an apartment without hot water.

I really don’t which this kind of disappointment to anyone

Kind regards

Poloko Mogatusi 08w **********