POOR POOR SERVICE!!!

Thank you very much Standard bank for your poor customer service. I reported a claim for my car accident on the 08 March 2018, a lady called Busisiwe Xulu arranged for an Assessor to check my car, my car is damaged on the front bumper and front suspension including steering rack. I told the Assesor about the damages on my car yet an assessor didn't even Jack my car to check suspension. Now Busisiwe Xulu told me that my car damages are estimated toR7000, now I'm wondering how can they estimate the damages without even checking properly,I sent them an email enquiring about that. That just told ,me that they are going to just replace Tie rod ends and do wheel alignment. I went to check my car suspension, and my steering rack need to be replaced. Now my question is they estimate R7000 but my bumper only is R9780, beside steering rack which is R12000 and something, how are they working or are they going to fix my car like a sKorokoro. PEOPLE IF YOU KNOW WHATS BEST FOR YOUR SELVES YOU MUST NEVER TAKE ANY STANDARD BANK INSURANCE PRODUCT.