Poor handling of my write off

My bank account, insurance and VAF are all handled by Standard Bank. I had my accident on 3 July and it is now the 28th and nothing has been finalised, only the insurance is cancelled. I get ****y email responses when I ask for status updates. My file only gets worked on when I chase them for feedback.

My VAF was settled by insurance on 15 July and I completed necessary documents (I owe VAF R0.00). Today insurance paid me my balance but VAF still pulled money from my account. I called VAF and they said they don’t know why I was billed and insurance would get back to me. Insurance now tells me that my VAF settlement expires on 26 August?? How when it’s paid up??

I complained a few times about their lack of communication and not keeping me updated. I received an auto-reply from the Team Leader’s email address stating that he/she no longer works with the company.

Doesn’t seem like there’s a Training or Quality Assurance team working with these people to deliver good service. This insurance is run like a tuck-shop and they don’t care about resolving complaints - even their Twitter page.

It’s a 1 star rating from me. I’ll be running my VAF and insurance services from a different bank for peace of mind