Poor handling of insurance claim!!!!!!

I emailed my quote as there is no contractor working in this area and thus I had to get my own quote. I also had to call Standard Bank 2 weeks after lodging my claim and getting a clearance number (H***) to give to the contractor, but no one called or visited me to do a quote. Then only was I told that Standard Bank doesn't have a contractor in the area and that I must get the quote on my own.<br> <br> I did it and sent it through on 18/02/2016. I received emails stating that Standard Bank Insurance received my mail. Again, two weeks have passed and when I called now I'm told that Standard Bank haven't received my mail (Strange as their automatic reply stated otherwise). Then again I was told that the system is slow. Now I hate it when people insult my intelligence with comments like that. It doesn't even deserve an answer. From 18/02 to 01/03 is 12 days! Please tell your people not give stupid explanations for poor work performance!!!<br> <br> . It looks like Standard Bank Insurance is only a collections agency for Standard Bank to collect money and NOT to pay out any claims. By ignoring customers and claims I am sure a lot of people give up on trying to claim.